Effective date: October 6, 2026
We care about our customers’ satisfaction. If you are dissatisfied with your purchase for any reason, you may return it within 30 days of receipt. Where you bought through an online marketplace, you may also use that marketplace’s own return process.
HOW TO RETURN A PRODUCT
- Get an RMA number. All returns require a Return Merchandise Authorization (RMA) number. To obtain one, email info@caponhome.com or call +1 (781) 325-8690. We give you the return address together with the RMA number.
- Mark the box. Write the RMA number on the outside of the shipping box. An RMA number expires 7 days after it is issued.
- Send it back. Tracking and insurance are highly recommended.
If you think a product may be defective or may have been used incorrectly, we recommend contacting us first so that we can help establish the cause. No restocking fee is charged if an item is dead on arrival.
SHIPPING COSTS
Shipping fees are non-refundable, and buyers are responsible for return shipping fees. For items that shipped free, the outbound shipping charge is deducted from the refund unless the return is due to a defective product or our error.
REFUNDS AND REPLACEMENTS
A return must be received by us before a refund or replacement can be issued.
To speed up processing, please erase all personal data and passwords from any returned item. We are not responsible for loss of data during the service process.
RETURNS WE MAY REJECT
- Any product not purchased from us.
- Any product that does not exhibit the stated reason for the return (for example, a product returned as dead on arrival that powers on and works properly on inspection), or that has been intentionally damaged.
- Any product with a missing, damaged, altered, or unreadable serial number label, model or part number label, or warranty label.
- Any product returned without all original packaging and accessories, including the retail box, manuals, cables, and everything else originally included.
- Any product whose UPC code has been removed from its packaging.
- Any product that exhibits physical damage.
- Any product that appears tampered with, customized, or altered in any way.
CONTACT US
Tech Horizon Inc.
Tel: +1 (781) 325-8690
Email: info@caponhome.com